Frequently Asked Questions

KYC stands for Know Your Customer — it's a standard identity verification process required by PAGCOR-regulated platforms like jilligames. KYC ensures that all players are who they say they are, prevents underage gambling, and protects against fraud and money laundering. To complete KYC on jilligames, you'll need to submit a valid Philippine government-issued ID (such as a PhilSys ID, passport, driver's license, or SSS/GSIS card) and a recent selfie. Verification is typically completed within 24 hours. Withdrawals above a certain threshold require completed KYC.

No worries — password resets on jilligames are simple. On the login page, click the "Forgot Password?" link below the password field. Enter the email address associated with your jilligames account and click Submit. You'll receive a password reset link in your inbox within a few minutes. Click the link, enter your new password twice to confirm, and you're back in. If you don't see the email, check your spam or junk folder. If you still have trouble, contact jilligames support at [email protected].

No. jilligames strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of the jilligames Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact support immediately to resolve the issue before it affects your primary account.

You can update most contact details — such as your phone number or email address — directly from your jilligames account settings page. Log in, navigate to My Account > Profile Settings, and make the necessary changes. Note that changes to your registered full name or date of birth require identity verification and must be submitted to the jilligames support team with supporting documentation. This is to protect your account from unauthorized changes.