Privacy Policy — jilligames

1 Introduction

jilligames ("we," "us," "our") is committed to protecting the privacy and personal data of all users ("you," "Player") of the jilligames platform, accessible at jilligames.club (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering on or using the jilligames Platform, you consent to the data practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions. Capitalized terms not defined herein shall have the meanings given to them in the Terms & Conditions.

2 Information We Collect

jilligames collects personal information that is necessary to provide our services, comply with legal obligations, and improve the Platform experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Data: Full name, date of birth, email address, mobile number, and username when you create a jilligames account.
• Identity Verification (KYC) Data: Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license), proof of address, and selfie photographs required for account verification.
• Payment Information: GCash account details, PayMaya/Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details used for deposits and withdrawals. We do not store full card numbers — payment data is handled by our PCI-DSS compliant payment processors.
• Communications: Messages, emails, and live chat transcripts when you contact jilligames support.
• Responsible Gaming Data: Deposit limits, loss limits, session limits, and self-exclusion preferences you set in your account.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, transaction history, and navigation patterns on the Platform.
• Location Data: General geographic location derived from your IP address to verify eligibility and comply with jurisdictional requirements.
• Cookies and Tracking Technologies: As described in Section 6 of this Privacy Policy.

2.3 Information from Third Parties

• Identity verification data from KYC service providers used to confirm your identity and age.
• Fraud prevention and risk assessment data from third-party security providers.
• Payment verification data from payment processors and financial institutions.

3 How We Use Your Personal Data

jilligames uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jilligames player account, including authentication and account security.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of jilligames Platform features.
• Identity Verification: To verify your identity, age (21+), and eligibility to use the Platform in compliance with Philippine law and our Terms & Conditions.
• Transaction Processing: To process deposits, withdrawals, bonus credits, and other financial transactions on your account.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, tax reporting requirements, and PAGCOR regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion orders.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jilligames Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about jilligames — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), jilligames processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, tax laws, and gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5 Data Sharing and Disclosure

jilligames does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors, KYC verification providers, cloud hosting providers, customer support platforms, and analytics providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Game Providers

To facilitate gameplay, certain technical data (such as player ID and session tokens) may be shared with our licensed third-party game providers. These providers do not receive your full personal profile.

5.3 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory requirement.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6 Cookies and Tracking Technologies

The jilligames Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the jilligames Platform.

7 Data Retention

jilligames retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Retained for the period required by applicable law, typically five (5) years after the end of the business relationship.
• Support Communications: Retained for up to two (2) years from the date of the communication.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, jilligames will securely delete or anonymize it in accordance with our data retention procedures.

8 Data Security

jilligames implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilligames Platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing of the Platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 security monitoring for suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilligames will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilligames:

• Right to be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact the jilligames Data Protection Officer at the contact details provided in Section 13. We will respond to your request within thirty (30) days.

10 Children's Privacy

The jilligames Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposits in accordance with our Terms & Conditions.

If you believe that a minor has registered on the jilligames Platform, please contact us immediately at the details provided in Section 13.

11 Third-Party Links

The jilligames Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jilligames Platform. We are not responsible for the privacy practices of any third-party websites and encourage you to review the privacy policies of any external sites you visit.

12 Changes to This Privacy Policy

jilligames reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is always indicated at the top of this page.

Your continued use of the jilligames Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you must discontinue use of the Platform.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the jilligames Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.